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FERPA: Frequently Asked Questions

The University of Connecticut has changed the process by which students grant permission for university staff to discuss certain aspects of their educational record with the people they identify. This new process is called the Online FERPA Privacy Waiver, and is designed to make it easier for you to tell us who we can speak to, if anyone. Below is a list of frequently asked questions that will provide additional detail about the process.

The Family Educational Rights and Privacy Act (FERPA) generally prohibits universities from talking about students’ records with anyone but that student. That means we can’t talk about your financial aid records, your housing records, your transcripts and all other records that have your name on it without your permission. That said, we understand that there are times when we’ll need to talk to your parents – either to do your financial aid or for another matter, such as with housing. We’ve created this application that lets you designate someone by assigning them a 4-digit access code.

When you log into the PeopleSoft Student Administration System and click Self Service > Student Center, the FERPA Privacy Waiver will display. You assign someone a 4-digit pass code, and when they call, we use that code to authenticate their identity and your desire that we speak with them. For example, let’s say you assign your mother, Jane Doe, with the pass code: 12#L. Assume your mother calls in to pay your fee bill. We can see who you’ve designated, so when your mother calls in, we’ll ask her name and pass code. Once she gives it to us, we’ll be able to speak with her.

You can designate anyone – a parent, a guardian, a spouse, a significant other and/or an employer. The designee must be identified by their proper name (first name, last name) and, only one person can use their code. So if you want both parents to be able to speak with us about financial aid records, you’ll want to designate both parents separately.

Yes, you will be able to select which information (i.e.: financial aid, fee bill) can be shared with each person you select. Potentially, each person could have access to different information.

The FERPA Privacy Waiver is designed to enable parents, guardians or whomever the student designates to speak to administrative offices (Registrar, Financial Aid, Bursar, Residential Life, One Card Office, Graduate School, Continuing Studies, and Community Standards), not faculty members or advisors. The administrative offices manage the student data and thus are authorized to discuss student information only with those designated.

That’s fine. When asked whether you want to identify anyone, indicate that you don’t want to designate anyone at this time. You can always change it later. Please recognize, however, that when a parent or family member contacts us about your status here (including financial aid status), we’re not going to be able to speak with them. This may slow things down.

No. Numbers, letters AND special characters can be used. However, no spaces are allowed. Your code is not case-sensitive.

No. Assigning authorized users to set up payment plans and make payments on your behalf is a separate process.

Yes. At this point, indicate that you do not want to designate anyone. Until you do designate someone, we won’t be able to communicate with anyone about your records, so if you want us to be able to talk to someone, make sure you update the FERPA Privacy Waiver appropriately.

You need to remind them of their pass code or reset their pass code.

Any favorites that you had previously set will need to be reset. (Instructions on setting favorites) In addition, you will see a new link “FERPA Privacy Waiver”, under the Personal Information header in the Student Center.

You need to remind them of their pass code or reset their pass code.

UConn sends out an annual notification letter explaining your rights under FERPA. If, after reading that, you have questions regarding the policy, you can call the University’s Privacy Officer, Rachel Krinsky-Rudnick at 860-486-5256.